One to One Messaging
How to start and respond to direct member conversations via chat or email
Start a conversation two ways:
Via Member's Profile
Select member's name → Messages → Choose Chat or Email → Type message and Send
Via Inbox
On the left hand side of the screen select Inbox → select ▶️ (new message) icon → choose member's name → Choose Chat or Email → Type message and Send
Responding to Messages:
-
Your unread message count will appear above the Inbox tab and on the right side of the message log.
-
All message types support file attachments and show which staff member sent the message.
-
Use Chat or Email to filter messages by type.
Chats
-
You can view and respond to chats directly within your inbox or within a member's profile.
-
Click the double checkmark on any Chat message to see when the member read it.
Emails
-
You can see the subject and date when an email was sent within the general message screen.
-
To see the complete subject line and body, select View Email
Email response handling depends on your Fitness GM subscription. See more details comparing the free plan vs paid plan [Email Capability & Configuration]