Member Management Questions & Answers
Quick answers for common member management questions
How do I create/add a member?
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Members → Create New → Member → enter member information → select membership → member signs waiver, adds password and payment method → Create
Can minors have accounts?
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Yes, but they must be connected to a Guardian Account.
How do members log in to FitnessGM?
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Members log in using the password they set when their account was created.
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They can reset their password from the login page, if necessary.
Do timestamps show up for changes made to a member's profile?
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Yes, any changes made to a member's profile is logged in the Fitness GM Black Box.
How are Custom Labels displayed under member profiles?
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Custom labels assigned to a member, will show up on the Members summary page.
Is there a way to manually charge a member?
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Yes, you can do this directly in a member's profile.
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Members → select member's name → membership details → upcoming payments → three dots → $ Manual Charge → select payment method → Pay Now.
What happens when I delete a member?
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Soft delete (recommended): Member is marked as deleted, cannot log in, but data is preserved and the account can be restored.
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Hard delete: Member is completely removed and cannot be restored. All contact information, billing records, and payment history are deleted.
How do I convert a Lead to an Active member?
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Purchase a membership in the member's profile. Members → select member's name → membership details → purchase.
Can Leads only be created by staff?
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Yes, Fitness GM does not have lead generating capabilities.
Member already has a profile, will adding them again create a duplicate?
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Each email address can only be associated with one account. If you attempt to create a member using an email that already exists in the system, you will receive an error.
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To avoid duplicates, always search for the member first before creating a new profile.