---
title: Billing Events, Statuses & Retry Schedule
description: A reference for billing event types, payment statuses, and the automatic retry schedule
---
[Skip to content](https://blog.fitnessgm.com/en/fitness-gm-kb2026/events-and-retry-schedule#main-content)
English
Show submenu for translations
- Home
- Products
- Pricing
- Blog
- Company
Open main navigation
Close main navigation
- Home
- Products
- Pricing
- Blog
- Company
- English
Show submenu for translations
- [Contact us](mailto:clientsupport@fitnessgm.io)
[Contact us](mailto:clientsupport@fitnessgm.io)
How can we help you?
- There are no suggestions because the search field is empty.
1. [Fitness GM | Knowledgebase](https://blog.fitnessgm.com/en/fitness-gm-kb2026?hsLang=en)
2. [Billing](https://blog.fitnessgm.com/en/fitness-gm-kb2026/billing?hsLang=en)
3. [Processing Failed Payments](https://blog.fitnessgm.com/en/fitness-gm-kb2026/billing?hsLang=en#processing-failed-payments)
# Billing Events, Statuses & Retry Schedule
## A reference for billing event types, payment statuses, and the automatic retry schedule
#### **Billing Event Types**
- **INITIAL** – First payment + one time fee (if applicable)
- **RECURRING** – Regular automated charge
- **PRORATED** – Partial month charge
- **RETRY** – Retry of failed payment
- **ENHANCEMENT FEE** – Charge applied to all members
---
#### **Billing Statuses**
1. **ACTIVE** – Invoice is current and paid
2. **OVERDUE** – Invoice unpaid for 1-29 days
3. **DELINQUENT** – Invoice unpaid for 30-59 days
> ***Note:*** *Only statuses that directly affect billing are listed here. For a full overview of member statuses, see [\[Member Statuses\]](https://blog.fitnessgm.com/en/fitness-gm-kb2026/kb/managing-members-0-0-0?hsLang=en)*
---
#### **Payment Statuses**
| **STATUS** | **MEANING** |
| --- | --- |
| PENDING | Scheduled, not processed yet |
| PAID | Successful payment |
| FAILED | Payment attempt failed |
| VOIDED | Payment attempt reversed |
| REFUNDED | Payment returned to member |
---
#### **Automatic Retry System**
The system automatically retries failed payments:
**Default Retry Schedule**
1. Day 1 – Initial attempt fails
2. Day 3 – First retry
3. Day 7 – Second retry
4. Day 10 – Final retry
After the final retry, any further payment attempts must be processed manually.
- [Quick Start Guide](https://blog.fitnessgm.com/en/fitness-gm-kb2026/quick-start-guide?hsLang=en)
- [Dashboard & Reports](https://blog.fitnessgm.com/en/fitness-gm-kb2026/dashboard-reports?hsLang=en)
- [Members](https://blog.fitnessgm.com/en/fitness-gm-kb2026/members?hsLang=en#main-content)
- [Managing Members](https://blog.fitnessgm.com/en/fitness-gm-kb2026/members?hsLang=en#managing-members)
- [Memberships](https://blog.fitnessgm.com/en/fitness-gm-kb2026/members?hsLang=en#memberships)
- [Sign-up Forms](https://blog.fitnessgm.com/en/fitness-gm-kb2026/members?hsLang=en#sign-up-forms)
- [Troubleshooting - Members](https://blog.fitnessgm.com/en/fitness-gm-kb2026/members?hsLang=en#troubleshooting-members)
- [Billing](https://blog.fitnessgm.com/en/fitness-gm-kb2026/billing?hsLang=en#main-content)
- [Payment Methods](https://blog.fitnessgm.com/en/fitness-gm-kb2026/billing?hsLang=en#payment-methods)
- [Processing Failed Payments](https://blog.fitnessgm.com/en/fitness-gm-kb2026/billing?hsLang=en#processing-failed-payments)
- [Troubleshooting - Billing](https://blog.fitnessgm.com/en/fitness-gm-kb2026/billing?hsLang=en#troubleshooting-billing)
- [Inbox](https://blog.fitnessgm.com/en/fitness-gm-kb2026/inbox?hsLang=en#main-content)
- [Managing Inbox](https://blog.fitnessgm.com/en/fitness-gm-kb2026/inbox?hsLang=en#managing-inbox)
- [Troubleshooting - Inbox](https://blog.fitnessgm.com/en/fitness-gm-kb2026/inbox?hsLang=en#troubleshooting-inbox)
- [Access](https://blog.fitnessgm.com/en/fitness-gm-kb2026/access?hsLang=en#main-content)
- [Check-In & Access](https://blog.fitnessgm.com/en/fitness-gm-kb2026/access?hsLang=en#check-in-access)
- [Door Access Integrations](https://blog.fitnessgm.com/en/fitness-gm-kb2026/access?hsLang=en#door-access-integrations)
- [Troubleshooting - Access](https://blog.fitnessgm.com/en/fitness-gm-kb2026/access?hsLang=en#troubleshooting-access)
- [Calendar](https://blog.fitnessgm.com/en/fitness-gm-kb2026/calendar?hsLang=en#main-content)
- [Troubleshooting - Calendar](https://blog.fitnessgm.com/en/fitness-gm-kb2026/calendar?hsLang=en#troubleshooting-calendar)
- [Staff](https://blog.fitnessgm.com/en/fitness-gm-kb2026/staff?hsLang=en#main-content)
- [Staff Accounts](https://blog.fitnessgm.com/en/fitness-gm-kb2026/staff?hsLang=en#staff-accounts)
- [Troubleshooting - Staff](https://blog.fitnessgm.com/en/fitness-gm-kb2026/staff?hsLang=en#troubleshooting-staff)
- [Website](https://blog.fitnessgm.com/en/fitness-gm-kb2026/website?hsLang=en)
- [Settings](https://blog.fitnessgm.com/en/fitness-gm-kb2026/settings?hsLang=en#main-content)
- [Email Settings](https://blog.fitnessgm.com/en/fitness-gm-kb2026/settings?hsLang=en#email-settings)
- [Payments Settings](https://blog.fitnessgm.com/en/fitness-gm-kb2026/settings?hsLang=en#payments-settings)
- [Troubleshooting - Settings](https://blog.fitnessgm.com/en/fitness-gm-kb2026/settings?hsLang=en#troubleshooting-settings)
- [Quick Help](https://blog.fitnessgm.com/en/fitness-gm-kb2026/quick-help?hsLang=en)
- Home
- Products
- Pricing
- Blog
- Company
[](https://blog.fitnessgm.com/?hsLang=en)
[mailto:email@email.com](mailto:email@email.com)
Copyright © 2026, Fitness GM