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Member Statuses

Statuses define what can be accessed and done in the system

Member Status Options

LEAD

  • Prospect, not yet a member

  • Visitor whose trial ended

VISITOR

  • One-time or drop-in access

ACTIVE

  • Current paying member with access

PAUSED

  • Temporarily suspend billing and access for membership

OVERDUE

  • 1-29 days after invoice remains unpaid

DELINQUENT

  • 30-59 days after invoice remains unpaid

EXPIRED

  • Membership ended, no current access

CANCELLED

  • Membership pre-maturely ended with access until selected end date. Delinquent members are categorized as Cancelled after 60 days.

TRASH BIN

  • Account archived, no access