---
title: Billing Questions & Answers
description: Quick answers to common billing questions
---
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1. [Fitness GM | Knowledgebase](https://blog.fitnessgm.com/en/fitness-gm-kb2026?hsLang=en)
2. [Billing](https://blog.fitnessgm.com/en/fitness-gm-kb2026/billing?hsLang=en)
3. [Troubleshooting - Billing](https://blog.fitnessgm.com/en/fitness-gm-kb2026/billing?hsLang=en#troubleshooting-billing)
# Billing Questions & Answers
## Quick answers to common billing questions
#### **How do I process a cash or manual payment?**
- Billing → Overdue → Search Member → $CHARGE MANUALLY → Choose payment method → Pay Now
#### **How do I give a refund?**
- Billing → Complete → Find payment → Invoice → Refund Payment → Enter information → Confirm → Process Refund
> Funds are returned to the member's card in 3–5 business days.
#### **How do I check why a payment failed?**
- Billing → All Payments → Search transaction → Invoice → see Notes for error → Correct error.
#### **What happens if a payment fails?**
- The system automatically retries failed charges based on automatic retry schedule. No manual action is required unless the retries are exhausted.
- Failed payments retry on day 3, 7, and 10 after initial invoice failure.
#### **What is the difference between a administrative fee and sales tax?**
- **Administrative fee:** *Charge to cover credit card fees — you keep this.*
- **Sales tax:** *Government tax — you remit this to the state.*
- Both are automatically calculated and added to the member's payment according to configured settings.
#### How do you create discounts? How do they work?
- Go to **Billing** tab -\> **Discounts** -\> **Add** **Discount** -\>
- Enter: title, discount amount, discount code, use limit and expiration date (if applicable)
- Save
#### How do I pull a billing report?
- **Billing → All Payments → Export CSV**.
- You can then filter the report by date and types of transactions - overdue, complete, upcoming, or refunds.
#### What card information can be seen in Fitness GM?
- Card type - Visa, Mastercard, Discover, etc.
- The last four digits of the card number
#### Does a receipt send after an automatic payment is charged?
- You can choose whether a receipt will be sent or not for both successful and failed transactions.
- Go to **Settings → Notifications**. Toggle **Payment Receipts** on or off.
#### Can you see a member's transaction history in their profile?
- Yes, in the **Membership Details** section in the profile.
#### **Related articles**
1. [\[Manual Billing Actions\]](https://blog.fitnessgm.com/en/fitness-gm-kb2026/kb/payment-methods-0-0-0?hsLang=en)
2. [\[Managing Failed Payments\]](https://blog.fitnessgm.com/en/fitness-gm-kb2026/kb/failed-payments-0?hsLang=en)
3. [\[Billing Events, Statuses & Retry Schedule\]](https://blog.fitnessgm.com/en/fitness-gm-kb2026/kb/failed-payments?hsLang=en)
###### View, Void, Manual Charge Overdue Payments:\[Manage Overdue Payments\](dashboard/billing/overdue)
###### Complete Payment Refunds:\[Refund Payments\](/dashboard/billing/complete)
###### View and Manage Failed Payments:\[Manage Failed Payments\](/dashboard/billing/payments)
###### Create discounts:\[Create Discounts\](dashboard/billing/discounts)
###### Export All Payments:\[All Payments Report\](dashboard/billing/payments)
###### View and Edit Gym Notifications:\[Gym Notifications\](/dashboard/settings/notifications)
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- [Troubleshooting - Members](https://blog.fitnessgm.com/en/fitness-gm-kb2026/members?hsLang=en#troubleshooting-members)
- [Billing](https://blog.fitnessgm.com/en/fitness-gm-kb2026/billing?hsLang=en#main-content)
- [Payment Methods](https://blog.fitnessgm.com/en/fitness-gm-kb2026/billing?hsLang=en#payment-methods)
- [Processing Failed Payments](https://blog.fitnessgm.com/en/fitness-gm-kb2026/billing?hsLang=en#processing-failed-payments)
- [Troubleshooting - Billing](https://blog.fitnessgm.com/en/fitness-gm-kb2026/billing?hsLang=en#troubleshooting-billing)
- [Inbox](https://blog.fitnessgm.com/en/fitness-gm-kb2026/inbox?hsLang=en#main-content)
- [Managing Inbox](https://blog.fitnessgm.com/en/fitness-gm-kb2026/inbox?hsLang=en#managing-inbox)
- [Troubleshooting - Inbox](https://blog.fitnessgm.com/en/fitness-gm-kb2026/inbox?hsLang=en#troubleshooting-inbox)
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- [Payments Settings](https://blog.fitnessgm.com/en/fitness-gm-kb2026/settings?hsLang=en#payments-settings)
- [Troubleshooting - Settings](https://blog.fitnessgm.com/en/fitness-gm-kb2026/settings?hsLang=en#troubleshooting-settings)
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