Membership Group Plans

How Group Plans Work

• One primary member purchases the plan and makes all future payments

• Multiple linked additional members

• All group members get facility access based on the parameters of the group plan

• Members may not be part of more than one group plan at a time

• Members can still purchase individual plans within their own profile

Group Plan Set Up

1. Create a group membership option

   1. Members → Memberships → Add Membership Option → select Yes under Group Plan

   2. Set plan limit (max number of group members)

2. How to set up a member's group account

1. 1. Create primary member account - purchasing a group plan

   2. In primary members profile, go to Group Plan

   3. You can then see how many group spots are available

   4. Select Add Member

   5. Enter additional members information in order - email (optional for members under 18), phone number, first and last name, relationship, and date of birth

   6. Add

Account Functions & Features

Primary Members

• Purchases and manages group plan

• Is responsible for all group plan payments

• Can add or remove additional members to group plan

• Must sign waivers / documents for any additional members under 18

• Can only purchase one group plan at a time

Additional Members

• Facility access is based on the group plan settings

• Can only be added to one group plan at a time

• Able to purchase individual plans as usual

  • Charged to their own payment methods, not the group plan primary member

Upgrading Your Group Plan

• In a member’s profile, go to Group Plan → Upgrade → purchase upgraded plan.

• Fitness GM automatically subtracts any remaining credit from a member's current billing period from what they owe when upgrading their plan.

• Example: Upgrading and changing billing cycle

  • A member pays $100 (Mar 15–Apr 15), then upgrades to a $200/month plan on Apr 1. They choose a new billing cycle starting May 1. With $50 remaining credit, they're charged $150 on Apr 1, then $200 on May 1.

• Example: Mid-cycle upgrade (same billing cycle)

  • A member pays $100 (Mar 15–Apr 15), then upgrades to a $200/month plan on Apr 1. Their billing date stays Apr 15. With $50 remaining credit applied to the $100 owed for Apr 1–15, they're charged $50 on Apr 1, then $200 on Apr 15.