--- title: "Member Profile: Admin View Guide" description: Tab-by-tab breakdown of the member profile in admin view --- [Skip to content](https://blog.fitnessgm.com/en/fitness-gm-kb2026/member-profile-admin-view-guide#main-content) English Show submenu for translations ![](https://blog.fitnessgm.com/hs-fs/hubfs/FGM_logos_002_purple%20text_no%20BG.png?width=250&height=130&name=FGM_logos_002_purple%20text_no%20BG.png) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - English Show submenu for translations - [Contact us](mailto:clientsupport@fitnessgm.io) [Contact us](mailto:clientsupport@fitnessgm.io) How can we help you? - There are no suggestions because the search field is empty. 1. [Fitness GM | Knowledgebase](https://blog.fitnessgm.com/en/fitness-gm-kb2026?hsLang=en) 2. [Members](https://blog.fitnessgm.com/en/fitness-gm-kb2026/members?hsLang=en) 3. [Managing Members](https://blog.fitnessgm.com/en/fitness-gm-kb2026/members?hsLang=en#managing-members) # Member Profile: Admin View Guide ## Tab-by-tab breakdown of the member profile in admin view This guide covers each tab visible on a member's profile when accessed as an admin. → For a breakdown of the member's view, see \[[Member Profile: What Members See](https://blog.fitnessgm.com/en/fitness-gm-kb2026/member-profile-what-members-see?hsLang=en)\]. ### Member statistics These metrics appear at the top of every member profile and provide a quick financial snapshot. - LTV - Sum of all historical payments made by the member - MRR - Total active subscriptions \* (Annual value of Subscriptions / 12) - Average Spend/Month - Total lifetime value (LTV) / total months as an active member - Check-ins/Month - sum of all facility check-in's - Months as Member - calculated from the member since date --- ### Member Information Banner A quick-reference snapshot of the member's key details: name and profile picture, pin code, status, member since date, phone number, email address, insurance provider name and ID, and check-in QR code. > ***Note**: If the member is part of a group plan, a hyperlink will also appear linking to the primary member or the additional members on the plan.* --- ### Profile A summary view of the member's key information and activity. 1. Notes - all notes associated with the member, including those created during lead creation, cash payments, cancellations, and adding credit. Each note has a title, body, and supports image, PDF, Word, Excel, CSV, or TXT attachments. |**Add Note** 2. Active Memberships - Lists purchase date, pay type, membership name, cost, billing frequency, and expiration schedule for all active memberships. 1. *Purchase* - Purchase new individual membership 2. *Edit membership cost*- Select (i) icon → **Edit Amount →** **Submit** 3. Messages - Shows the 5 most recent messaging threads with date, type, and preview. | **Open Messages** 4. Upcoming Payments - Lists all scheduled payments with date, status, total, membership name, payment type. Also shows the member's total credit and whether it applies to the next payment. 1. 1. *Manually charge* - Select (⋮) to manually charge the scheduled payment. See \[[Manual Billing Actions](https://blog.fitnessgm.com/en/fitness-gm-kb2026/manual-payments-refund-void?hsLang=en)\] for more details 2. *Add Credit* -Select **Add Credit**, enter credit amount and note if applicable, then select **Add Credit** --- ### Membership Details Contains a detailed financial and membership history for the member. - **Active Memberships** — Same information and actions as shown on the Profile tab - **Upcoming Payments** — Same information and actions as shown on the Profile tab - **Membership History** — Full log of all membership activity: purchase date, name, current status, pay type, and last updated date - **Enhancement Fees** — All enhancement fees attached to the member: date assigned, fee name, base amount, billing frequency, and expiration - **Payment History** — A full log of all invoices and transactions for the member. Each entry displays the payment date, method, status, total amount, and associate membership. - Actions are available via the **(⋮)** button next to each transaction --- ### Messages View all chat and email history for this member, filtered by date. - Shows a preview of chat messages and subject lines for emails, with ✉️ for email and 💬 for chat. - You can also view group messages and see whether each is BCC or CC, with the ability to edit or delete them. - To send a new message to this member, see \[[One to One Messaging](https://blog.fitnessgm.com/en/fitness-gm-kb2026/one-to-one-messaging?hsLang=en)\] and \[[Group Messaging](https://blog.fitnessgm.com/en/fitness-gm-kb2026/group-messaging?hsLang=en)\]. --- ### Waivers View, assign, and remove waivers associated with the member. → See \[How to Create Waivers/Agreements\] for full instructions --- ### Pause/Cancel Pause, unpause, cancel, or resume the member's active memberships. → See \[Managing Memberships - Purchase/Cancel/Pause\] for full instructions --- ### Group Plan Manage the member's group plan, connected members, and group payment history. → See \[[Membership Group Plans](https://blog.fitnessgm.com/en/fitness-gm-kb2026/membership-group-plans?hsLang=en)\] for full details > Note: The Group Plan tab is only visible for members who are the primary holder of a group plan, or members not connected to any group plan at all. It does not appear for additional members on a group plan. - [Quick Start Guide](https://blog.fitnessgm.com/en/fitness-gm-kb2026/quick-start-guide?hsLang=en) - [Dashboard & Reports](https://blog.fitnessgm.com/en/fitness-gm-kb2026/dashboard-reports?hsLang=en) - [Members](https://blog.fitnessgm.com/en/fitness-gm-kb2026/members?hsLang=en#main-content) - [Managing Members](https://blog.fitnessgm.com/en/fitness-gm-kb2026/members?hsLang=en#managing-members) - [Memberships](https://blog.fitnessgm.com/en/fitness-gm-kb2026/members?hsLang=en#memberships) - [Sign-up Forms](https://blog.fitnessgm.com/en/fitness-gm-kb2026/members?hsLang=en#sign-up-forms) - [Troubleshooting - Members](https://blog.fitnessgm.com/en/fitness-gm-kb2026/members?hsLang=en#troubleshooting-members) - [Billing](https://blog.fitnessgm.com/en/fitness-gm-kb2026/billing?hsLang=en#main-content) - [Payment Methods](https://blog.fitnessgm.com/en/fitness-gm-kb2026/billing?hsLang=en#payment-methods) - [Processing Failed Payments](https://blog.fitnessgm.com/en/fitness-gm-kb2026/billing?hsLang=en#processing-failed-payments) - [Troubleshooting - Billing](https://blog.fitnessgm.com/en/fitness-gm-kb2026/billing?hsLang=en#troubleshooting-billing) - [Inbox](https://blog.fitnessgm.com/en/fitness-gm-kb2026/inbox?hsLang=en#main-content) - [Managing Inbox](https://blog.fitnessgm.com/en/fitness-gm-kb2026/inbox?hsLang=en#managing-inbox) - [Troubleshooting - Inbox](https://blog.fitnessgm.com/en/fitness-gm-kb2026/inbox?hsLang=en#troubleshooting-inbox) - [Access](https://blog.fitnessgm.com/en/fitness-gm-kb2026/access?hsLang=en#main-content) - [Check-In & Access](https://blog.fitnessgm.com/en/fitness-gm-kb2026/access?hsLang=en#check-in-access) - [Door Access Integrations](https://blog.fitnessgm.com/en/fitness-gm-kb2026/access?hsLang=en#door-access-integrations) - [Troubleshooting - Access](https://blog.fitnessgm.com/en/fitness-gm-kb2026/access?hsLang=en#troubleshooting-access) - [Calendar](https://blog.fitnessgm.com/en/fitness-gm-kb2026/calendar?hsLang=en#main-content) - [Troubleshooting - Calendar](https://blog.fitnessgm.com/en/fitness-gm-kb2026/calendar?hsLang=en#troubleshooting-calendar) - [Staff](https://blog.fitnessgm.com/en/fitness-gm-kb2026/staff?hsLang=en#main-content) - [Staff Accounts](https://blog.fitnessgm.com/en/fitness-gm-kb2026/staff?hsLang=en#staff-accounts) - [Troubleshooting - Staff](https://blog.fitnessgm.com/en/fitness-gm-kb2026/staff?hsLang=en#troubleshooting-staff) - [Website](https://blog.fitnessgm.com/en/fitness-gm-kb2026/website?hsLang=en) - [Settings](https://blog.fitnessgm.com/en/fitness-gm-kb2026/settings?hsLang=en#main-content) - [Email Settings](https://blog.fitnessgm.com/en/fitness-gm-kb2026/settings?hsLang=en#email-settings) - [Payments Settings](https://blog.fitnessgm.com/en/fitness-gm-kb2026/settings?hsLang=en#payments-settings) - [Troubleshooting - Settings](https://blog.fitnessgm.com/en/fitness-gm-kb2026/settings?hsLang=en#troubleshooting-settings) - [Quick Help](https://blog.fitnessgm.com/en/fitness-gm-kb2026/quick-help?hsLang=en) - Home - Products - Pricing - Blog - Company [![](https://blog.fitnessgm.com/hs-fs/hubfs/FGM_logos_002_purple%20text_no%20BG.png?width=250&height=130&name=FGM_logos_002_purple%20text_no%20BG.png)](https://blog.fitnessgm.com/?hsLang=en) [mailto:email@email.com](mailto:email@email.com) Copyright © 2026, Fitness GM