---
title: Group Messaging
description: Create and manage targeted message groups based on member status, labels, or individual selection.
---
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1. [Fitness GM | Knowledgebase](https://blog.fitnessgm.com/en/fitness-gm-kb2026?hsLang=en)
2. [Inbox](https://blog.fitnessgm.com/en/fitness-gm-kb2026/inbox?hsLang=en)
3. [Managing Inbox](https://blog.fitnessgm.com/en/fitness-gm-kb2026/inbox?hsLang=en#managing-inbox)
# Group Messaging
## Create and manage targeted message groups based on member status, labels, or individual selection.
- Chat or email groups based on member status, custom labels or specific members.
- Group messages will have a Group Name and can have a profile image uploaded.
- Choose to CC or BCC group members in any group chat or email.
**Example Group Filters**
- **Active Members** — Status = ACTIVE
- **Potential Members** — Status = LEAD or VISITOR
- **Insurance Members** — Custom Label = INSURANCE
> ***Tip:** Once you set the filter (status/custom labels), groups will update automatically as members match or no longer match your criteria.*
### **Start a conversation:**
Select **Inbox → select 👤+👤** (create group) icon → choose **Group Name** → choose filters or specific members → **Create Group** → Choose **Chat** or **Email** → **Type** message and **Send**
---
### **Responding to Messages**:
- Your unread message count will appear above the Inbox tab and on the right side of the message log.
- All message types support file attachments and show which staff member sent the message.
- Use **Chat** or **Email** to filter messages by type.
Chats
- You can respond to group chats directly within Fitness GM.
- Once sent, a **double checkmark** will appear on the message - click it to see a breakdown of which members have or have not yet read the message.
Emails
- Group emails will appear in a single group message thread.
- All emails replied to are displayed as 1 to 1 messages and will include a snapshot copy of the email they are responding to.
Email response handling depends on your Fitness GM subscription. See more details comparing the free plan vs paid plan [\[Email Capability & Configuration\]](https://blog.fitnessgm.com/en/fitness-gm-kb2026/messaging-0?hsLang=en)
---
### Managing Groups:
Editing a group — Open the group message and select **Edit Group** in the top-right corner. From there you can update the group name, profile picture, status or label filters, and individual members.
Deleting a group — Open the group message and select **Delete → Delete Group** to confirm. Note that this permanently removes all messages associated with the group from Fitness GM.
###### Start, Respond, and Manage Messaging:\[Manage Inbox\](dashboard/inbox)
###### Manage Email Settings:\[Email Settings\](dashboard/settings/email)
- [Quick Start Guide](https://blog.fitnessgm.com/en/fitness-gm-kb2026/quick-start-guide?hsLang=en)
- [Dashboard & Reports](https://blog.fitnessgm.com/en/fitness-gm-kb2026/dashboard-reports?hsLang=en)
- [Members](https://blog.fitnessgm.com/en/fitness-gm-kb2026/members?hsLang=en#main-content)
- [Managing Members](https://blog.fitnessgm.com/en/fitness-gm-kb2026/members?hsLang=en#managing-members)
- [Memberships](https://blog.fitnessgm.com/en/fitness-gm-kb2026/members?hsLang=en#memberships)
- [Sign-up Forms](https://blog.fitnessgm.com/en/fitness-gm-kb2026/members?hsLang=en#sign-up-forms)
- [Troubleshooting - Members](https://blog.fitnessgm.com/en/fitness-gm-kb2026/members?hsLang=en#troubleshooting-members)
- [Billing](https://blog.fitnessgm.com/en/fitness-gm-kb2026/billing?hsLang=en#main-content)
- [Payment Methods](https://blog.fitnessgm.com/en/fitness-gm-kb2026/billing?hsLang=en#payment-methods)
- [Processing Failed Payments](https://blog.fitnessgm.com/en/fitness-gm-kb2026/billing?hsLang=en#processing-failed-payments)
- [Troubleshooting - Billing](https://blog.fitnessgm.com/en/fitness-gm-kb2026/billing?hsLang=en#troubleshooting-billing)
- [Inbox](https://blog.fitnessgm.com/en/fitness-gm-kb2026/inbox?hsLang=en#main-content)
- [Managing Inbox](https://blog.fitnessgm.com/en/fitness-gm-kb2026/inbox?hsLang=en#managing-inbox)
- [Troubleshooting - Inbox](https://blog.fitnessgm.com/en/fitness-gm-kb2026/inbox?hsLang=en#troubleshooting-inbox)
- [Access](https://blog.fitnessgm.com/en/fitness-gm-kb2026/access?hsLang=en#main-content)
- [Check-In & Access](https://blog.fitnessgm.com/en/fitness-gm-kb2026/access?hsLang=en#check-in-access)
- [Door Access Integrations](https://blog.fitnessgm.com/en/fitness-gm-kb2026/access?hsLang=en#door-access-integrations)
- [Troubleshooting - Access](https://blog.fitnessgm.com/en/fitness-gm-kb2026/access?hsLang=en#troubleshooting-access)
- [Calendar](https://blog.fitnessgm.com/en/fitness-gm-kb2026/calendar?hsLang=en#main-content)
- [Troubleshooting - Calendar](https://blog.fitnessgm.com/en/fitness-gm-kb2026/calendar?hsLang=en#troubleshooting-calendar)
- [Staff](https://blog.fitnessgm.com/en/fitness-gm-kb2026/staff?hsLang=en#main-content)
- [Staff Accounts](https://blog.fitnessgm.com/en/fitness-gm-kb2026/staff?hsLang=en#staff-accounts)
- [Troubleshooting - Staff](https://blog.fitnessgm.com/en/fitness-gm-kb2026/staff?hsLang=en#troubleshooting-staff)
- [Website](https://blog.fitnessgm.com/en/fitness-gm-kb2026/website?hsLang=en)
- [Settings](https://blog.fitnessgm.com/en/fitness-gm-kb2026/settings?hsLang=en#main-content)
- [Email Settings](https://blog.fitnessgm.com/en/fitness-gm-kb2026/settings?hsLang=en#email-settings)
- [Payments Settings](https://blog.fitnessgm.com/en/fitness-gm-kb2026/settings?hsLang=en#payments-settings)
- [Troubleshooting - Settings](https://blog.fitnessgm.com/en/fitness-gm-kb2026/settings?hsLang=en#troubleshooting-settings)
- [Quick Help](https://blog.fitnessgm.com/en/fitness-gm-kb2026/quick-help?hsLang=en)
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