Group Messaging
Create and manage targeted message groups based on member status, labels, or individual selection.
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Chat or email groups based on member status, custom labels or specific members.
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Group messages will have a Group Name and can have a profile image uploaded.
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Choose to CC or BCC group members in any group chat or email.
Example Group Filters
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Active Members — Status = ACTIVE
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Potential Members — Status = LEAD or VISITOR
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Insurance Members — Custom Label = INSURANCE
Tip: Once you set the filter (status/custom labels), groups will update automatically as members match or no longer match your criteria.
Start a conversation:
Select Inbox → select 👤+👤 (create group) icon → choose Group Name → choose filters or specific members → Create Group → Choose Chat or Email → Type message and Send
Responding to Messages:
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Your unread message count will appear above the Inbox tab and on the right side of the message log.
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All message types support file attachments and show which staff member sent the message.
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Use Chat or Email to filter messages by type.
Chats
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You can respond to group chats directly within Fitness GM.
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Once sent, a double checkmark will appear on the message - click it to see a breakdown of which members have or have not yet read the message.
Emails
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Group emails will appear in a single group message thread.
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All emails replied to are displayed as 1 to 1 messages and will include a snapshot copy of the email they are responding to.
Email response handling depends on your Fitness GM subscription. See more details comparing the free plan vs paid plan [Email Capability & Configuration]
Managing Groups:
Editing a group — Open the group message and select Edit Group in the top-right corner. From there you can update the group name, profile picture, status or label filters, and individual members.
Deleting a group — Open the group message and select Delete → Delete Group to confirm. Note that this permanently removes all messages associated with the group from Fitness GM.