Group Messaging
👤+👤 Create and manage targeted message groups based on member status, labels, or individual selection.
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Chat or email groups based on member status, custom labels or specific members.
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Group messages will have a Group Name and can have a profile image uploaded.
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Choose to CC or BCC group members in any group chat or email.
Example Group Filters
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Active Members — Status = ACTIVE
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Potential Members — Status = LEAD or VISITOR
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Insurance Members — Custom Label = INSURANCE
Tip: Once you set the filter (status/custom labels), groups will update automatically as members match or no longer match your criteria.
Start a conversation:
Select Inbox → select 👤+👤 (create group) icon → choose Group Name → choose filters or specific members → Create Group → Choose Chat or Email → Type message and Send
Responding to Messages:
When you have an unread message, the unread count will appear above the Inbox tab and on the right side of the message in the message log. Use the Chat or Email filter to sort messages.
Chats
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You can respond to group chats directly within Fitness GM.
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Once sent, a double checkmark will appear on the message - click it to see a breakdown of which members have or have not yet read the message.
Emails
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Group emails will appear in a single group message thread.
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All emails replied to are displayed as 1 to 1 messages and will include a snapshot copy of the email they are responding to.
Email response handling depends on your Fitness GM subscription. See more details comparing the free plan vs paid plan [Email Capability & Configuration]
Managing Groups:
Editing a group — Open the group message and select Edit Group in the top-right corner. From there you can update the group name, profile picture, status or label filters, and individual members.
Deleting a group — Open the group message and select Delete → Delete Group to confirm. Note that this permanently removes all messages associated with the group from Fitness GM.