Calendar Issues & How to Fix Them

Work through the diagnosis steps below in order. If the issue persists, Contact Client Support

Recurring class instances are not generating

1. Confirm the recurring schedule is set in the class instance.

2. Check that no end date is cutting the series short.

Trainer is not appearing as an option when creating a class

1. First, confirm the trainer has been added to Fitness GM with the Trainer role.

   1. If not, go to Settings → Staff → Invite, set their role to Trainer

   2. Return to the class and try assigning them again.

2. If they've already been added, they may not be enabled as a trainer.

   1. Go to Staff and select the Trainer tab.

   2. Find their profile and click the three-dot menu (⋮) on the right.

      1. If the option reads "Include as Trainer", select it — they will now appear when assigning trainers to a class.

      2. If the option reads "Exclude as Trainer", the trainer is already enabled. Please Contact Client Support for further help.

Class capacity is not being enforced

1. Verify the Max participants field is set to a number greater than zero on the class. A blank or zero value may allow unlimited bookings.

2. Edit the class and set the correct capacity.

Member cannot book a class

1. Check that the class is not already at capacity.

2. If spots are available, check if the member's account status is Active.

3. Check the membership plan to confirm it includes access to that class type.

4. Check the member's remaining sessions:

   1. Go to Members, find their profile, and click the three dots next to their name

   2. Select View As to see their remaining session or day pass balance

5. If all of the above looks correct, please Contact Client Support

Booked members were not notified of a class cancellation

1. Confirm the class instance was cancelled through the system rather than just deleted.

2. Cancelling through the system triggers automatic notifications.

Related articles

1. [Contact Client Support]