---
title: Billing Issues & How to Fix Them
description: Billing Issues & How to Fix Them
---
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1. [Fitness GM | Knowledgebase](https://blog.fitnessgm.com/en/fitness-gm-kb2026?hsLang=en)
2. [Billing](https://blog.fitnessgm.com/en/fitness-gm-kb2026/billing?hsLang=en)
3. [Troubleshooting - Billing](https://blog.fitnessgm.com/en/fitness-gm-kb2026/billing?hsLang=en#troubleshooting-billing)
# Billing Issues & How to Fix Them
## Troubleshooting steps for common billing issues
> If your issues continue after following the provided steps, please [Contact Client Support](https://blog.fitnessgm.com/en/fitness-gm-kb2026/kb/quick-start-0-0-0?hsLang=en)
### Card works elsewhere, but is still failing in Fitness GM
1. Verify billing address on file is correct
2. Re-enter the card information
3. Set new card as default
4. Remove the old card information
5. Manually re-try the charge with new card information
### **Member was charged twice**
Common causes:
- - Two active memberships on file
- Both initial and recurring payments scheduled on the same day
- Manual payment plus automatic payment processed together
1. Check the member's Billing Events for overlapping or duplicate scheduled payments.
2. Cancel or refund the duplicate charge.
### Enhancement fee is not appearing
1. Check the membership enhancement settings. The membership must have enhancement fees enabled.
### Anniversary enhancement fee is billing in the wrong month
1. Confirm the enhancement fee billing date aligns with the member's start date.
### Enhancement fee shows an incorrect amount
1. Verify the fee settings and amount
2. Update the fee if needed
3. Confirm the change is reflected in the member's profile.
#### **Related articles**
- [\[Managing failed payments\]](https://blog.fitnessgm.com/en/fitness-gm-kb2026/kb/failed-payments-0?hsLang=en)
- \[[Setting Up & Managing Enhancement Fees](https://blog.fitnessgm.com/en/fitness-gm-kb2026/managing-enhancement-fees?hsLang=en)\]
###### Process All Payment Refunds:\[Refund Payments\](/dashboard/billing/payments)
###### Create, Edit and Archive Memberships:\[Manage Memberships\](/dashboard/members/memberships)
###### Enhancement and Late Fee Payment Settings:\[Manage Payment Settings\](dashboard/settings/payments)
- [Quick Start Guide](https://blog.fitnessgm.com/en/fitness-gm-kb2026/quick-start-guide?hsLang=en)
- [Dashboard & Reports](https://blog.fitnessgm.com/en/fitness-gm-kb2026/dashboard-reports?hsLang=en)
- [Members](https://blog.fitnessgm.com/en/fitness-gm-kb2026/members?hsLang=en#main-content)
- [Managing Members](https://blog.fitnessgm.com/en/fitness-gm-kb2026/members?hsLang=en#managing-members)
- [Memberships](https://blog.fitnessgm.com/en/fitness-gm-kb2026/members?hsLang=en#memberships)
- [Sign-up Forms](https://blog.fitnessgm.com/en/fitness-gm-kb2026/members?hsLang=en#sign-up-forms)
- [Troubleshooting - Members](https://blog.fitnessgm.com/en/fitness-gm-kb2026/members?hsLang=en#troubleshooting-members)
- [Billing](https://blog.fitnessgm.com/en/fitness-gm-kb2026/billing?hsLang=en#main-content)
- [Payment Methods](https://blog.fitnessgm.com/en/fitness-gm-kb2026/billing?hsLang=en#payment-methods)
- [Processing Failed Payments](https://blog.fitnessgm.com/en/fitness-gm-kb2026/billing?hsLang=en#processing-failed-payments)
- [Troubleshooting - Billing](https://blog.fitnessgm.com/en/fitness-gm-kb2026/billing?hsLang=en#troubleshooting-billing)
- [Inbox](https://blog.fitnessgm.com/en/fitness-gm-kb2026/inbox?hsLang=en#main-content)
- [Managing Inbox](https://blog.fitnessgm.com/en/fitness-gm-kb2026/inbox?hsLang=en#managing-inbox)
- [Troubleshooting - Inbox](https://blog.fitnessgm.com/en/fitness-gm-kb2026/inbox?hsLang=en#troubleshooting-inbox)
- [Access](https://blog.fitnessgm.com/en/fitness-gm-kb2026/access?hsLang=en#main-content)
- [Check-In & Access](https://blog.fitnessgm.com/en/fitness-gm-kb2026/access?hsLang=en#check-in-access)
- [Door Access Integrations](https://blog.fitnessgm.com/en/fitness-gm-kb2026/access?hsLang=en#door-access-integrations)
- [Troubleshooting - Access](https://blog.fitnessgm.com/en/fitness-gm-kb2026/access?hsLang=en#troubleshooting-access)
- [Calendar](https://blog.fitnessgm.com/en/fitness-gm-kb2026/calendar?hsLang=en#main-content)
- [Troubleshooting - Calendar](https://blog.fitnessgm.com/en/fitness-gm-kb2026/calendar?hsLang=en#troubleshooting-calendar)
- [Staff](https://blog.fitnessgm.com/en/fitness-gm-kb2026/staff?hsLang=en#main-content)
- [Staff Accounts](https://blog.fitnessgm.com/en/fitness-gm-kb2026/staff?hsLang=en#staff-accounts)
- [Troubleshooting - Staff](https://blog.fitnessgm.com/en/fitness-gm-kb2026/staff?hsLang=en#troubleshooting-staff)
- [Website](https://blog.fitnessgm.com/en/fitness-gm-kb2026/website?hsLang=en)
- [Settings](https://blog.fitnessgm.com/en/fitness-gm-kb2026/settings?hsLang=en#main-content)
- [Email Settings](https://blog.fitnessgm.com/en/fitness-gm-kb2026/settings?hsLang=en#email-settings)
- [Payments Settings](https://blog.fitnessgm.com/en/fitness-gm-kb2026/settings?hsLang=en#payments-settings)
- [Troubleshooting - Settings](https://blog.fitnessgm.com/en/fitness-gm-kb2026/settings?hsLang=en#troubleshooting-settings)
- [Quick Help](https://blog.fitnessgm.com/en/fitness-gm-kb2026/quick-help?hsLang=en)
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