Access Common Questions & Answers
Quick answers to the most common messaging questions
How many times can a member check in per day?
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This will depend on their specific membership settings.
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Go to Members → Memberships → three dots → Edit → view frequency settings.
Can members check in remotely?
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No, this feature is not available.
How does the Rhombus access card work?
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Members receive a Rhombus Welcome email containing their digital access card with a barcode. The barcode is scanned by the Rhombus door scanner to grant entry.
Is there a way to manually turn gym access on or off for a member?
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Only by pausing or cancelling their membership.
What happens when someone tries to piggyback in through the Rhombus door controller?
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Rhombus will alert staff of a facial mismatch event.